Hacks happen; they’re sort of a fact of modern life. And while the way in which any given company tries to prevent them is important, so is how it handles the aftermath. So, heading into the holiday/heavy hacking season, a new guide gives both businesses and consumers some ideas about best practices. Chris Drake, the founder and CEO of FireHost, outlined his ideas in an article for VentureBeat . Step one, he believes, is announcing the problem and assessing the impact. Businesses should do this within the first 12 hours following a breach (the sooner the better). It’s best not to let customers wonder what’s happened or let someone spin the incident in an unfavorable light. Next, they should conduct a full investigation. Then notify the appropriate authorities if any personally identifiable information’s been compromised, patch up the site, change all of the passwords, and relaunch. And communicate with their customers again about everything that’s taken place. Finally, businesses should think about putting even more security measures into effect, and also prepare to deal with all sorts of fines if credit card information has been leaked. If you’re in charge of a company, having a plan like this in place could save you valuable time in the event of a hack. If you’re on the other end of the equation, knowing about these things could at least help you decide whether to do business with a firm following a hack.
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Strategies For Handling A Hack Discussed
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